By using www.guldager.com you agree that Guldager A/S processes your personal information and cookies in accordance with the following data and cookie policy. We use cookies to improve our website and make it work the best way for you.

More information about our cookie policy

About Privacy Policy

The privacy and personal data policies are summarized in order to better inform you as a customer about what personal data Guldager A/S processes and how we treat it. Personal data should be understood as all personal data. Please read our privacy policy to get a clear understanding of what data we collect, how we collect them, and how we protect your information.

Guldager A/S respects all privacy requests that are submitted online and are aware of the need for adequate protection and sound processing of all personal information we receive.

If the following personal data policy cannot be accepted, Guldager A/S reserves the right to reject orders and other inquiries, as failure to accept may result in Guldager A/S being unable to service the relationship as otherwise required by applicable law.

Personal Data

Personal data covers all data that can be used to identify persons including – but not limited to – first, last and last name, age, sex, position, private address or other physical address, email address or other contact information, whether they concern their private residence or workplace.

Likewise, personal data also contains data such as behavior, purchase history, financial information, etc., all of which are used to maintain customer and supplier relationships between customers and Guldager A/S.

What personal data do we collect and process?

You can access the website www.guldager.com without informing us about your personal data. When accessing the website, an ID is issued to your session. This can not identify you as a person.

Guldager needs a number of personal data in order to trade with you and your company, maintain customer relationship management, and market products and services. Certain information is also collected and processed according to legal requirements under the Money Laundering and Bookkeeping Act.

The following information may be collected and processed when trading with Guldager A/S:

E-mail address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behavior (included: visited URL, event triggers, actions such as click, opening rates, login, time on each page etc.), geographic data and data that may be required for the completion of a trade.

Guldager A/S collects and processes information about you when you:

-procure purchase.
-send inquiries, complaints and/or interact with Guldager A/S in another way.
-sign up and/or interact with online marketing materials (including – but not limited to – newsletters, text and notifications, ads on third-party websites, or the like).
-Gives personal information to Guldager A/S in another way.
-Guldager A/S collects only the personal information necessary to deliver a service or product, market services, and products or process inquiries.

Guldager A/S does not collect or buy personally identifiable information from third parties.

Please note that billing information is kept in accordance with applicable laws in the area, including the Money Laundering and Posting Act.

 

How do we use your information?

We can make use of the information collected in the following ways:

To personalize your experience on mail and website.
To improve www.guldager.com and marketing from Guldager A/S
In order to serve you better when you contact our customer service
To manage competitions, customer surveys, etc.
To handle your orders soonest possible.
To collect product and trustpilot reviews.
For follow-up of inquiries.
For general marketing.

How do we protect your information?

Our site is constantly scanning security vulnerabilities and weaknesses in order to eliminate potential data leaks as quickly as possible and thus make our website as secure as possible. Similarly, malware is regularly scanned.

Your personal information is stored on secured networks and can only be accessed by a limited amount of employees with rights to this type of information. These are also subject to our internal personal data policy, which ensures your rights and ensures compliance with applicable legislation in the area.

Who do we pass personal information to?

Personal information provided on www.guldager.com or by telephone contact is only disclosed to:

  • Internal departments
  • Affiliated third parties necessary for compliance with delivery, payment and service agreements including debt   collection and judicial authorities
  • Business Partners in order to maintain your account and/or marketing.

In order to provide the best possible experience on Guldager’s websites, we provide statistics on how users use the pages. The statistics are used only in anonymous form, for example, to see which pages and what content users interact with.

Guldager uses Google Analytics to collect visitor statistics and, in that regard, passes IP addresses to Google Analytics. The Google Analytics Privacy Policy is accepted by visiting www.guldager.com and can be found here: www.google.com/privacy

Among Guldager A/S and all business partners and suppliers, there is a data processing agreement that will ensure the interests of users and customers at all times. These agreements may be displayed on request at any time.

Where are your personal data stored?

Your information is stored on servers in the Nordic region. Some personal information is administered by a third party (data processor) that stores and processes personal data on behalf of Guldager pursuant to this data policy and the applicable data protection laws.

If you ever want to unsubscribe from our newsletters, follow the instructions at the bottom of each email. However, if you have trouble signing out, our customer service can be contacted through the contact details below.

If you unsubscribe from Guldager A/S, all commitments you have made to us will be deleted. These cannot be recreated, and at any time you want insight into what we have previously sent you, prior offers or the like, please note that these can not be recreated.

How long are your personal details stored?

In an active customer relationship, your data is stored for as long as necessary to serve you.
If your customer relationship is interrupted, your data will be stored in two years, depending on the nature of the data. Emails used for marketing are deleted or retained automatically based on your behavior – If you do not open our marketing emails, your data will be automatically deleted after six months.

You can request insight or deletion of your data at any time. Other legislation (the Accounting and Money Laundering Act) keeps all transactional data, including. contact and company information for five years.

Data Leakage

We take security breaches and data leakage very seriously. In case of suspicion of data leakage from Guldager A/S internal servers or at external partners, a number of initiatives are initiated to ensure our customers and users the best possible.

This includes, among other things, coverage of the potential damage, communication to potentially affected customers and users, notification to the DPA, and actions that will attempt to address the extent of the damage.

If we suspect data leakage from Guldager A/S or its external partners, all involved, including the user, will be informed accordingly within 72 hours. If you suspect your data is leaked from Guldager A/S, please contact us at any time.

Access to information

You can always change your account information and interest areas, including whether you want us to contact you in connection with offers on goods or services or unsubscribe.

You can find out what information we have registered about you. If you wish to receive a copy of this information, please contact us at guldager@guldager.com

If you wish to delete all data, please contact us at: guldager@guldager.com

Note! Once all the data is deleted, these cannot be recreated. Data required in accordance with legislation cannot be deleted on request.

Revision

We are continuously reviewing our data processing processes.
Everyone who is covered by this policy receives annual notification via email when updated.

Contact, change and update of the personal data policy

Guldager A/S undertakes to continuously comply with the law’s privacy requirements.

If you have questions or comments about our data policy or how we use your personal information, please contact us at guldager@guldager.com.

If you ever want to unsubscribe from our newsletters, follow the instructions at the bottom of each email. However, if you have trouble signing out, our customer service can be contacted through the contact details below.

If you unsubscribe from Guldager A/S, all commitments you have made to us will be deleted. These can not be recreated, and at any time you want insight into what we have previously sent you, prior offers or the like, please note that these can not be recreated.